Terms of Service

These Terms of Service (“Terms”) govern your use of AI Flow Pro’s services and website. By engaging our services, you agree to these terms.

1. Services Overview

AI Flow Pro provides custom business automation solutions, including workflow development, system integrations, and optional maintenance services. All services are provided “as-is” without warranties of specific business outcomes or performance metrics.

2. Payment Terms

Payment Structure: 50% deposit required to begin work, 50% final payment upon project completion.

Refund Policy:

• Full refund if we haven’t started work and you cancel the order
• Full refund if the final product doesn’t work and we cannot resolve the technical issues
• Partial refund available based on project completion stage if you cancel mid-project
• No refund if you stop final payment – you forfeit all rights to the project deliverables

3. Project Delivery

Timeline Dependencies: Project delivery dates depend on your timely provision of required system access, credentials, and information. Delivery timelines will be reasonably extended if you cannot provide necessary access within agreed timeframes.

Third-Party Dependencies: We are not responsible for changes in third-party platform policies, API modifications, or service discontinuations that may affect your automation workflows.

4. Intellectual Property Rights

Client Ownership: Upon full payment, you own the specific automation workflows created for your business.

AI Flow Pro Rights: We retain rights to:

• General methodologies, techniques, and approaches used
• Template workflows and reusable components
• Knowledge gained and skills developed
• The right to create similar solutions for other clients using non-confidential methods

Confidentiality: We will not share your specific business data, processes, or confidential information with third parties.

5. Warranty and Limitations

Bug Fix Guarantee: We provide a 2-week warranty for technical bugs and malfunctions in delivered automation workflows.

No Performance Guarantees: We do not guarantee specific business results, ROI, time savings, or performance metrics from automation implementations.

Third-Party Platform Changes: We are not liable for automation breakdowns caused by third-party platform updates, policy changes, or service interruptions beyond our control.

6. Limitation of Liability

Maximum Liability: Our total liability for any claim is limited to the amount paid for the specific project in question.

Excluded Damages: We are not liable for indirect, consequential, or punitive damages, including lost profits, business interruption, or data loss.

7. Industry Restrictions

We reserve the right to decline projects involving:

• Illegal activities or services
• Adult content or gambling
• High-risk financial services without proper compliance
• Industries requiring specialized regulatory compliance beyond our expertise

8. Maintenance Services

Optional Nature: Maintenance services are entirely optional and can be cancelled with 30-day written notice.

Cancellation: You may cancel, pause, or modify maintenance plans without affecting ownership of your automation workflows.

9. Client Responsibilities

You are responsible for:

• Providing accurate project requirements and system access
• Maintaining your own data backups
• Compliance with applicable laws and regulations in your industry
• Timely communication and project feedback

10. Modifications and Updates

Service Changes: We may modify our services, pricing, or terms with 30-day notice for existing clients.

Grandfathering: Existing projects will complete under original agreed terms unless mutually modified.

11. Termination

Either party may terminate the service relationship with written notice. Upon termination:

• You retain ownership of completed and paid-for deliverables
• Unpaid invoices remain due
• Confidentiality obligations continue

12. Dispute Resolution

Governing Law: These terms are governed by the laws of Ontario, Canada.

Resolution Process:

1. Good faith negotiation (30 days)
2. Mediation through qualified mediator
3. Binding arbitration if mediation fails
4. Courts of Courts of Ontario, Canada as final resort

13. Force Majeure

We are not liable for delays or failures caused by circumstances beyond reasonable control, including natural disasters, government actions, internet outages, or third-party service failures.

14. Entire Agreement

These terms, along with our Privacy Policy and project-specific agreements, constitute the complete agreement between us. Any modifications must be in writing and signed by both parties.

15. Severability

If any provision of these terms is found unenforceable, the remaining provisions remain in full effect.